Thank you for choosing Lumen Energy for your solar energy equipment needs. This Shipping Policy outlines the terms and conditions related to the shipment of your orders.
1. Shipping Options
- We offer a variety of shipping options to meet your needs, including standard shipping, expedited shipping, and freight shipping for larger items.
- Shipping options and costs will be displayed at checkout.
2. Shipping Destinations
- We currently ship to addresses within [List of Countries or Regions].
- Please note that some products may not be available for shipment to certain locations due to regulatory restrictions.
3. Processing Time
- Orders are typically processed within 1-3 business days.
- Processing time may vary depending on product availability and order volume.
- You will receive a notification once your order has been processed and is ready for shipment.
4. Shipping Time
- Shipping time depends on the shipping option selected and the destination address.
- Estimated shipping times are provided at checkout.
- Please note that shipping times are estimates only and are not guaranteed.
5. Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of the order.
- Shipping costs will be displayed at checkout.
- We may offer free shipping promotions from time to time. Check our website for current promotions.
6. Order Tracking
- Once your order has shipped, you will receive a tracking number via email.
- You can track your order on the carrier’s website using the tracking number provided.
7. Delivery
- Delivery is typically made during business hours.
- Please ensure that someone is available to receive the delivery.
- If no one is available to receive the delivery, the carrier may leave a notice or attempt to reschedule the delivery.
8. Shipping Delays
- We are not responsible for shipping delays caused by factors beyond our control, such as weather conditions, natural disasters, or carrier issues.
- If your order is delayed, please contact the carrier directly for assistance.
9. Damaged or Lost Shipments
- If your order arrives damaged or is lost in transit, please contact us immediately.
- We will work with the carrier to resolve the issue and arrange for a replacement or refund.
10. Contact Us
- If you have any questions about our Shipping Policy, please contact us at [Your Contact Information].
